Our founder Sergey leads our local team in Toronto — 8 TSSA-licensed, insured, and bonded technicians with a combined 30+ years of in-field experience since 2017. Every visit comes with a written quote, a 90-day parts & labour warranty, and a free diagnostic when you proceed with the repair.
We're not a software company — we fix appliances. But the right software made us dramatically better at it. Here's what we use and why it matters.
See Fixlify for Yourself →This page is for other appliance repair business owners. If you're a customer looking to book a repair, head to our homepage. If you're a technician or business owner curious about how we run our Toronto operation efficiently, read on.
We run multiple technicians across the GTA. At any given moment we're managing incoming calls, text inquiries, online booking requests, scheduled jobs, parts orders, warranty follow-ups, and customer reviews. That coordination used to cost us a lot of time. The software we use today — Fixlify — brought it under control.
Appliance repair is deceptively simple at small scale. One van, one technician, a phone number and a calendar — you can manage that in your head. Add a second van and it gets harder. Add a third, and suddenly you're spending two or three hours a day just on administration: who's going where, did that customer confirm, did we follow up on the estimate, did the tech collect the diagnostic fee, what parts need ordering.
We went through that growing pain ourselves. The turning point was realizing that the problem wasn't our technicians or our reputation — we had great reviews. The problem was operational friction. Jobs falling through the cracks. Calls going unanswered during busy periods. Invoices issued late or not at all. The solution turned out to be purpose-built field service software, not a generic CRM or a calendar app.
The single most impactful change was deploying Fixlify's AI Dispatcher. When a customer calls or submits an online request, the AI captures the inquiry, pulls out the key information — what appliance, what brand, what area of Toronto, when they're available — and routes it to the right technician. We no longer miss calls during busy periods. Inquiries that come in overnight are ready for us in the morning with all the details already organized.
In a city like Toronto where competition is real, not answering a call often means losing the job. The AI Dispatcher eliminated that leak entirely.
We embedded Fixlify's booking widget on our site. Customers choose a time slot, enter their appliance details, and confirm their address. They get an immediate confirmation. We get a structured job record without anyone on our team touching it. A meaningful share of our weekly bookings now come through the widget — customers who prefer not to call but would happily book online if given the option.
Every job lives in Fixlify: assigned technician, customer address, appliance details, job status, parts needed, and notes from the tech in the field. When a tech updates a job on their phone, the office sees it instantly. We know which jobs are running behind, which customers need a call about parts, and which jobs are done and ready to invoice — at a glance, from any device.
Every customer has a record. Every appliance they've had serviced is logged. When a repeat customer calls, we know their history before they finish saying hello. This matters for warranty work — we can immediately see when a job was done and whether our 90-day parts warranty still applies. It matters for upselling preventive maintenance. And it matters for trust — customers notice when you remember them.
When a tech marks a job complete in the app, an invoice generates automatically. The tech can take payment on-site. Customers can pay by card. No more chasing diagnostic fees or re-entering job details into a separate system. Our accounts receivable cleaned up significantly in the first sixty days after switching.
Appointment reminders go out automatically. The tech's on-my-way message fires when they check in. Post-job, a follow-up message goes out asking for a Google review. We didn't have to design any of this — it runs on its own. Our review volume increased substantially after this automation went live, and more reviews mean better local search visibility in Toronto.
Not every inquiry turns into a job immediately. Some customers want an estimate, need to check a warranty, or are comparing prices. Fixlify's lead pipeline tracks those conversations. We follow up at the right time. We close more of those slow-burn leads than we used to because nothing falls off our radar.
Captures every inquiry automatically. Never miss a call or a lead again.
Embeddable widget. Customers self-book. Structured job records created automatically.
Full lifecycle tracking. Techs update from mobile, office sees everything live.
Customer and appliance history in one place. Know the context before you pick up the phone.
Auto-generated invoices tied to jobs. On-site payment collection for techs.
Reminders, on-my-way messages, and review requests — fully automated.
We're not affiliated with Fixlify. We pay for it like any other business. We're sharing this because other Toronto appliance repair operators ask us how we manage our operation, and Fixlify is a big part of the answer.
The software is genuinely built for field service. It's not a CRM that's been retrofitted for service businesses. The workflows match how appliance repair actually works: diagnostic, parts order, return visit, warranty. The mobile app for technicians is simple enough that adoption wasn't a fight.
"The AI Dispatcher and the automated review follow-ups together changed our business more than anything else we've done in the last three years."
If you're at the point where you're losing jobs to missed calls, losing time to administrative drag, or just tired of the chaos that comes with growing a service business — give Fixlify a look. They have a free trial and the setup is straightforward.
AI Dispatcher, online booking, job management, CRM, invoicing, and automated communications — built specifically for field service businesses.
Start Free at Fixlify.app →